FAQ

customer service

If you cannot find answers to your questions on this page, please contact our Customer Service department at 800-433-0060Our team is available Monday through Thursday 8:00 am - 4:30 pm and Friday 8:00 am - 3:00 pm MST. Or email getcosmic@cosmicbody.com.

shipping policy

★ Cosmic Body offers free shipping for all US Mainland orders over $75.

★ Flat rate shipping $7.95 on all US Mainland orders.

★ Please contact us for international shipping rates.

★ Your order will be hand-packed within one business day and shipped via priority regional mail.

★ Within the US, orders from Cosmic Body usually arrive within 2-5 business days.

★ If you have not received your order within 10 days, please call us at 1-888-494-2637.

returns policy

★ We want you to LOVE being a part of the Cosmic Body. We guarantee the quality of all products for 12 months and offer a 14 day exchange opportunity on all products we sell.

★ If you are not satisfied with your purchase due to an error on our end or product quality, we are happy to exchange your purchase or refund your credit card.

★ Returns and exchanges must be made within 14 days of shipment.

★ To process your return, please contact our Customer Service department at 800-433-0060. Our team is available Monday through Thursday 8:00 am - 4:30 pm and Friday 8:00 am - 3:00 pm MST. We welcome the opportunity to work with you to find a match for your unique  needs or to arrange for a stress-free exchange, credit or refund. 

★ Should a return be requested, we offer two options: 

-- 1. You may receive a full refund in the form of a Cosmic Body digital gift certificate, and we will cover your return shipping.  This gift certificate will never expire, and you may choose to shop immediately, save for a later date or gift it to someone else.

-- 2. A refund will be issued to your original payment method, less a $10 return shipping and administrative fee.

★ Once we have received the returned product, please allow 10 – 14 business days to process the transaction. Returns on gift cards are not accepted. Refunds, exchanges and store credit are available only for purchases made through cosmicbody.com. Shipping charges, custom fees or taxes are not eligible for refund.

our products

★ Yes.  All products are gluten free.

★ We never have, and never will, use animals in our product testing process. All products are made in the Camille Beckman factory lab, where we test new formulas on ourselves.

★ We are always excited to hear from our customers and value their opinions. If you have suggestions for a new product, please email us at getcosmic@cosmicbody.com

★ Cosmic Body uses only renewable and minimally processed ingredients. This includes:

*100% pure cold pressed oils and butters from nuts, seeds and fruits

*essential oils from flowers, fruits, roots and herbs

*dried and powdered herbs

*naturally derived vinegars

*pure alkaline water

*ethically sourced beeswax

★ Yes! We include samples with every order. We currently don't offer customized selections, but we're sure you'll love what we include!